Shipping policy
Shipping Policy – Nakama Verse
Last updated: June 2026
This Shipping Policy applies to all orders placed with Nakama Verse worldwide.
1. Order Processing Time
All orders are processed within 2–4 business days after purchase.
During high-demand periods (such as promotions, holidays, or product drops), processing times may be slightly extended by a few additional days.
2. Delivery Times
Estimated delivery times after dispatch are:
- Standard shipping: 6–10 business days
- Latin America (LATAM): 6–10 business days + up to 10 additional business days depending on local logistics and customs processing times
Delivery times are estimates and may vary depending on destination, customs clearance, and carrier delays.
3. Delays
While we work with reliable shipping partners, delays may occasionally occur due to:
- High order volumes
- Customs inspections
- Local carrier issues
- Peak seasons or international disruptions
We appreciate your understanding in these situations.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information (if available for your destination).
5. Shipping Responsibility
Once an order has been shipped and handed over to the carrier, we are no longer responsible for delivery delays caused by shipping companies or customs authorities.
6. Lost or Delayed Packages
If your order is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue with the carrier.
7. Contact Us
If you have any questions about shipping or your order: