Refund policy
Return & Refund Policy – Nakama Verse
Last updated: June 2026
This Return & Refund Policy applies to all orders placed with Nakama Verse, worldwide. By purchasing from our store, you agree to the terms below.
This policy is designed to comply with applicable consumer protection laws, which may vary depending on your country of residence.
1. Order Cancellation
Once an order has been placed and processed, it cannot be cancelled or modified.
Orders are sent directly into automated processing and fulfillment systems to ensure fast shipping.
2. 30-Day Return Window
We offer a 30-day return period from the date of delivery.
Customers may request a return within this period if they are not satisfied with their purchase.
To be eligible for a return:
- Item must be unused and in original condition
- Original packaging (if applicable) must be included
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
3. Return Shipping Costs
If the return is requested for reasons not related to a product defect or error on our side, the customer is responsible for all return shipping costs.
This includes:
- Change of mind
- Incorrect product selection
- Personal preference or expectation differences
- Non-defective items
Original shipping costs are non-refundable.
4. Damaged, Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
📧 supportnakamaverse@gmail.com
After verification, we will offer:
- A free replacement, or
- A full refund
In these cases, the customer will not be charged for return shipping.
5. Unclaimed, Refused or Failed Deliveries
Orders are considered fulfilled once shipped and handed over to the carrier.
If delivery fails due to customer-related reasons, including:
- Package not collected from pickup point
- Refused delivery without valid reason
- Incorrect or incomplete shipping information
- No response to carrier delivery attempts
Then:
- The order will not be automatically refunded
- The package may be returned or disposed of by the carrier
- Reshipping costs (if applicable) must be paid by the customer
- Any refund may be reduced by original shipping, handling, and return fees
6. Refund Processing
Approved refunds are processed within 5–10 business days after inspection (when applicable).
Refunds are issued to the original payment method used at checkout.
Processing times may vary depending on your bank or payment provider.
7. International Orders
For international customers outside the European Union, additional customs duties, taxes, or import fees may apply depending on local regulations.
These charges are the responsibility of the customer and are not included in our prices or shipping fees.
8. Contact
For any questions regarding orders, returns, or refunds: